Privacy Policy
How we collect, use, and protect your personal information.
Last updated: April 2025
1. Who we are
Pro Insulation Melbourne (ABN 93 679 585 810) operates the Pro Insulation business and this website. In this policy, "we", "us", and "our" refers to Pro Insulation.
2. Information we collect
We collect personal information when you:
- Submit an enquiry form on our website
- Call us or email us
- Receive a quote or have work completed
- Subscribe to our communications
This information typically includes your name, phone number, email address, home address, and details about your property relevant to our services.
3. How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and complete insulation work
- Manage warranties and follow-up service
- Send you relevant updates about our services (if you've opted in)
- Comply with legal and regulatory obligations
4. Information sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Our team members who need it to provide services
- Insulation product manufacturers for warranty registration
- Professional advisors (accountants, lawyers) under confidentiality
- Government authorities when required by law
5. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Customer records are stored securely and access is limited to staff who need it.
6. Your rights
You have the right to access the personal information we hold about you and request corrections. To do so, contact us at privacy@proinsulation.com.au.
7. Website analytics
We use analytics tools to understand how visitors use our website. These tools collect anonymous data about page visits and interactions. No personally identifiable information is collected through analytics.
8. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page.
9. Contact us
If you have questions about this privacy policy or how we handle your information, contact us at:
Email: privacy@proinsulation.com.au
Phone: 1800 960 650