A warranty that actually means something
Insulation is a once-a-generation decision. We back every install in writing, with an R-value guarantee and a 50-year promise.
A warranty that outlives most heaters, roofs, and mortgages.
Every Pro Insulation job comes with a 50-year written warranty, an R-value guarantee, and a completion report you actually keep. If anything fails, we come back and put it right.
Four guarantees on every install.
50-year product warranty
Manufacturer-backed on every batt we fit. Covers R-value retention and material defects for the life of the home.
R-value guarantee
We commit to the exact R-rating in your quote, or the upgrade is free. No weasel clauses, no fine print exceptions.
Manufacturer-backed products
We only fit insulation products backed by manufacturer warranties you can rely on for the life of your home.
Written completion report
You receive documentation showing exactly what was installed, where, and to what specification. Your proof, on file.
What’s in, what’s out.
- Settling or compression of installed batts
- Gaps or missed areas in coverage
- Installation defects causing performance issues
- Damage caused by our team during installation
- Materials that fail to meet quoted specification
- Damage from pests, water leaks, or other building work
- Issues caused by third parties accessing the roof space
- Homes that are demolished or substantially altered
- Normal degradation outside manufacturer terms
Full terms and conditions are set out in our warranty policy.
Three steps. No paperwork you don’t already have.
Keep your completion report. That’s your proof of what was installed and your warranty start date. We also keep records on file, so don’t worry if you’ve misplaced it.
Get in touch
Call us or email warranty@proinsulation.com.au with your address and a short description of the issue. Photos help if you have them.
We inspect within 5 business days
A team member attends to assess what's going on. No charge, no pressure.
We fix what we can, explain what we can't
If it's covered, we rectify at no cost. If it isn't, we tell you why and quote for any repair work you'd like done.
A 50-year warranty. On paper. On purpose.
Get a quote that includes the R-value guarantee, the written completion report, and the 50-year product warranty, every time.
